Cancellation Policy

Cancellation Policy for Guests and Members:  Effective January 31, 2019

These cancellation policies are intended to preserve the wonderful “Escape Experience” of each Guest.  We offer 24-hour phone message service to our Guests and Members that need to cancel their appointment.  Please read the following Cancellation Policy.

Daily appointments: 

Cancellations in advance of 24 hours receive a full refund.  Any cancellation under 24-hours will be charged a $50.00 fee.  (Ex:  Your appointment is at 1:00 pm, cancellation must be made by phone message/conversation before 1:00 pm the previous day.)  No-show to appointments will be charged the full value of the reserved services.  

Infrared Sauna Appointments: 

Same day cancellations and No-Shows will be charged $25.00.  For same day change requests, please call Guest Services to inquire at 904-770-5021.  There will be no charge incurred if another time is available and completed that day.  This same day change at “no charge” will not apply if the original appointment was a No-Show.

Spa Together Parties and Bridal Parties:

We work closely with you to ensure that your event is fabulous, fun and fully customized to YOU! 

Reservations require a valid credit card to hold and the card holder will be responsible for the full value of the reserved party should the Cancellation Policy not be followed.  To Schedule the date of the event, 50% of the reservation is required.  The remaining 50% will be collected at the event for groups less than 8 Guests.  Groups of 9 or more, the remaining 50% will be collected 3 business days (72 hours) prior to the event with standard gratuity of 20% added.  If individual party participants would like to pay separately, it is their responsibility to provide the Guest Coordinator with their credit card information 72 hours prior to the event.  Cancellations must be made prior to 72 hours (following posted business hours) by calling 904-770-5021 to leave a voice message or speak with the Guest Coordinator (no emails accepted for cancellations).  Gratuity (20%) is not included in the Spa Together or Bridal Party prices, however, it will be added automatically to groups larger than 8 Guests.   

Spa Together Parties & Bridal Parties:  Groups of 4-5 will enjoy their party with a designated room (Tranquility Room or Languid Lounge) and the spa will remain open to other Guests.  Parties with 6 or more Guests will enjoy a “private” closed spa experience.

I understand that my credit card details will be saved and used in accordance with the cancellation and “no show” policy.

Please contact the Guest Services Coordinator with any questions at 904-770-5021.

**Our Cancellation policy is subject to change and update in accordance with our business needs.**