Cancellation Policy

Cancellation Policy for Guests and Members:  

At Renata Well Spa, we take the time to prepare for your scheduled appointment before your arrival.  We are committed to providing you all with exceptional service.  When a Guest cancels without giving enough notice, they prevent another Guest from being seen.

Daily Appointments:

Please give us 24-hours notice to notify us of any changes or cancellations.  We understand that life’s circumstances sometimes prevent you from keeping your appointments, but if the 24-hour notification is not given, you will be charged the full amount of your scheduled service for the missed appointment.  We offer 24-hour phone message service to our Guests and Members that need to cancel their appointment at (904) 770-5021.  

(Example:  Your appointment is at 1:00 pm, cancellation must be made by phone message/conversation before 1:00 pm the previous day.) 

Services Refund Policy:

While we make every effort to make our customers as happy as possible, all service sales are final.  We are a small business and unfortunately cannot offer refunds on any used or unused appointments/sessions for individual services, service packages or service series.  

 Infrared Sauna Appointments: 

Non-Members:  Same day cancellations and No-Shows will be charged $15.00. 

Members:  Your appointments guarantee your optimal use of the Infrared Sauna.  Please be courteous of others and keep your reserved time.  We will make every effort to have the temperature & room ready for you, however, we cannot always achieve this ideal.  We provide 1-2 towels each visit, wash cloths & fruit-infused water with each treatment session.  At this time, we will not charge a same-day cancellation fee for our Members only.  Please call if you know you cannot attend at 904-770-5021.

VIP Spa Together Parties and Bridal Parties:

We work closely with you to ensure that your event is fabulous, fun and fully customized to YOU! 

All reservations require a valid credit card to hold and the *card holder will be responsible for the full value of the reserved party should the Cancellation Policy not be followed.  To schedule the date of the event, 50% of the reservation is required to book the party ($100 is non-refundable).  The remaining 50% must be paid in full 7 business days prior to the event with standard gratuity of 20% added.   *If individual party participants would like to pay separately, it is their responsibility to provide the Spa Coordinator with their credit card information.  Cancellations must be made prior to 7 days (following posted business hours and will be charged a $100 fee) by calling 904-770-5021 to speak with the Spa Coordinator (no emails or voicemails accepted for cancellations).  Gratuity (20%) is added in both the VIP Spa Together Party and The Bridal Party prices.    

Spa Together Parties & Bridal Parties:  Smaller Groups of 3-7 will enjoy their party with a designated room (Tranquility Room or Languid Liquid Lounge) and the spa will remain open to other Guests.  Parties with 8 or more Guests will enjoy a “private” closed spa experience.

We are happy to arrange for any food or beverages for your events, therefore, no outside food/beverages will be allowed.  

 I understand that my credit card details will be saved and used in accordance with the cancellation and “no show” policy.

Please contact the Spa Coordinator with any questions at 904-770-5021. 

**Cancellation policy is subject to change.**