Cancellation Policy for Guests and Members:
At Renata Well Spa, we take the time to prepare for your scheduled appointment before your arrival. We are committed to providing you all with exceptional service. When a Guest cancels without giving enough notice, they prevent another Guest from being seen.
Please give us 24-hours notice to notify us of any changes or cancellations. We understand that life’s circumstances sometimes prevent you from keeping your appointments, but if the 24-hour notification is not given, you will be charged the full amount of your scheduled service for the missed appointment. We offer 24-hour phone message service to our Guests and Members that need to cancel their appointment at (904) 770-5021.
(Example: Your appointment is at 1:00 pm, cancellation must be made by phone message/conversation before 1:00 pm the previous day.)
Services Refund Policy:
While we make every effort to make our customers as happy as possible, all service sales are final. We are a small business and unfortunately cannot offer refunds on any used or unused appointments/sessions for individual services, service packages or service series.
Infrared Sauna Appointments:
Non-Members: Same day cancellations and No-Shows will be charged $15.00.
Members: Your appointments guarantee your optimal use of the Infrared Sauna. Please be courteous of others and keep your reserved time. We will make every effort to have the temperature & room ready for you, however, we cannot always achieve this ideal. We provide 1-2 towels each visit, wash cloths & fruit-infused water with each treatment session. At this time, we will not charge a same-day cancellation fee for our Members only. Please call if you know you cannot attend at 904-770-5021.
VIP Spa Together Parties and Bridal Parties:
We work closely with you to ensure that your event is fabulous, fun and fully customized to YOU!
All reservations require a valid credit card to hold and the *card holder will be responsible for the full value of the reserved party should the Cancellation Policy not be followed. To schedule the date of the event, 50% of the reservation is required to book the party ($100 is non-refundable). The remaining 50% must be paid in full 7 business days prior to the event with standard gratuity of 20% added. *If individual party participants would like to pay separately, it is their responsibility to provide the Spa Coordinator with their credit card information. Cancellations must be made prior to 7 days (following posted business hours and will be charged a $100 fee) by calling 904-770-5021 to speak with the Spa Coordinator (no emails or voicemails accepted for cancellations). Gratuity (20%) is added in both the VIP Spa Together Party and The Bridal Party prices.
Spa Together Parties & Bridal Parties: Smaller Groups of 3-7 will enjoy their party with a designated room (Tranquility Room or Languid Liquid Lounge) and the spa will remain open to other Guests. Parties with 8 or more Guests will enjoy a “private” closed spa experience.
We are happy to arrange for any food or beverages for your events, therefore, no outside food/beverages will be allowed.
I understand that my credit card details will be saved and used in accordance with the cancellation and “no show” policy.
Please contact the Spa Coordinator with any questions at 904-770-5021.